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WhatsApp & SMS Notifications for Pharmacies: What Is Free and What Costs Money

By Faiq Arif, Co-founder · 2026-11-11 · 4 min read

WhatsApp & SMS Notifications for Pharmacies: What Is Free and What Costs Money

Every pharmacy owner wants a phone that buzzes when a medicine is running out, a batch is about to expire or a customer's udhar is overdue. Here is exactly how PharmaPilot AI handles alerts — and where the honest limits are.

What works today, free

  • Dashboard alerts for expired and near-expiry batches, low stock, recalls, fridge temperature, licence renewal and overdue tasks.
  • WhatsApp share: distributor orders, the daily report and the pharmacist survey open WhatsApp with the message ready. You press send — nothing is sent behind your back.
  • Downloadable reports (CSV) for sales, expenses and stock, so you can print or forward them.

What needs a paid service

Fully automatic messages — for example a refill reminder sent to a customer at 9 am without anyone pressing send — need the official WhatsApp Business API or an SMS gateway. These charge per message and require business verification, so PharmaPilot AI keeps them as an optional module that is not yet connected. We will never claim a message was delivered unless the provider confirms it.

Patient privacy

Customer reminders only go to people who gave consent, and notification previews never show medicine names or conditions.

See every module's status on the Platform page.

Early access

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